Operations | Governance | Project Management

  • Nonprofits, including Labor Unions and 527 Political Organizations
  • Governance and Policy
  • Project, Program and Portfolio Management and Establishing PMOs
  • Start-ups and Scale-ups, Including Co-ops
  • Operations management, Process Improvement
  • Strategic Planning and Alignment to Strategic Initiatives
  • Research

Services Provided

Operations Management

  • Improving the operational systems, processes and policies in support of organizations' missions

  • Supporting better management reporting, information flow across silos as well as management, business process and organizational planning.

  • Facilitating long-term planning, including initiatives geared toward operational excellence.

  • Providing consulting services on alignment of organizational activity to strategic goals.

Organizational Governance

  • Articulating the policy and strategy direction of organizations, establishing performance metrics, and ensuring over all accountability.

  • Drafting bylaws, administrative procedures, strategic plans, policy and position statements and similar documents.

  • Managing effective relationships with boards of directors, corporate officers, committees and other governing bodies.

Project, Portfolio and Program Management

  • Providing project management services on a contract basis, including liaising with senior stakeholders.

  • Guiding and increasing the efficiency of project, portfolio and program management teams.

  • Establishing PMOs

Independent Contractor / Virtual Assistant

  • Performing contractually agreed-upon assignments or tasks. Please also visit the IC/VA page of this site here.


Susan Singer, SCPM

Possesses a demonstrated record of leadership and achievement in organizational engineering, process improvement, strategic planning, change management and corporate governance in environments focused on taking emerging and disruptive innovations from concept through delivery. She is among the thousands of certificants world-wide of Stanford's Advanced Project Management program. Consulting, independent contractor and virtual assistant services are provided remotely from her office.



To provide consultations, independent contractor and virtual assistant services in the realms of Operations Management, Organizational Governance and Project Management that are consistent with emerging best practices and the client's mission and culture.




(c) Susan Singer SCPM 2010-2022